Koala Bottle products come with a 1 year manufacturers warranty for the original purchaser, covering manufacturing defects. Our warranty does not cover ordinary wear and tear or damage caused by improper use or accidents.
If you are not completely satisfied with your purchase, you can return the item(s) within 30 days from the date of purchase. To qualify for the 30 day return, item(s) must not have been used or washed and must be in their original packaging.
To return items purchased from Koala Bottle, please send it back to us at:
P.O. Box 5072
Columbia, S.C. 29205
You will be responsible for shipping charges, and all returns must be properly packaged. Koala Bottle is not responsible for packages lost or damaged in transit. We recommend that you use a shipping method that provides tracking.
Please include the following information with your return: Name, email address used for the purchase, order #, and telephone number.
Upon receipt of any returned item(s), we will evaluate the condition of the product(s) to determine if your return meets our warranty and return policy. All refunds will be made to the account used to make the original purchase.